Last Changes to Terms of Service: 27/6/2024

The policies below are applicable to the “INTENT” app published by INTENT Limited and its related companies; the INTENT website located at https://theintentapp.com/; all e-mail newsletters published or distributed by Organization; and all other interactive features and communications provided by Organization, however accessed and/or used, that are operated by us, made available by us, or produced and maintained by Organization (collectively “Organization” or “we”, “us”, or “our”) (“App”). BY USING OUR APP, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THESE TERMS OF SERVICE.  IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, PLEASE DO NOT USE THE APP AND EXIT IMMEDIATELY. WE RESERVE THE RIGHT TO MODIFY OR AMEND THESE TERMS OF SERVICE FROM TIME TO TIME WITHOUT NOTICE. YOUR CONTINUED USE OF OUR APP FOLLOWING THE POSTING OF CHANGES TO THESE TERMS WILL MEAN YOU ACCEPT THOSE CHANGES. UNLESS WE PROVIDE YOU WITH SPECIFIC NOTICE, NO CHANGES TO OUR TERMS OF USE WILL APPLY RETROACTIVELY.  You may be able to access and view some materials for free and without registering for an account, but certain features may only be available if you (a) register for an account and sign in to the associated service; or (b) if you subscribe to the service and pay the associated subscription fee.  

YOU MUST BE EIGHTEEN YEARS OF AGE OR OLDER TO REGISTER AND USE THE APP.  YOU MUST BE EIGHTEEN YEARS OF AGE OR OLDER TO CONTRIBUTE USER SUBMISSIONS TO THE APP.  ORGANIZATION WILL DELETE ANY USER SUBMISSIONS WHERE IT DISCOVERS THE CONTRIBUTOR IS UNDER EIGHTEEN YEARS OF AGE.

This is a legal agreement between you ("you" or "user") and Organization that states the material terms and conditions that govern your use of the App.  This agreement, together with all updates, supplements, additional terms, and all of Organization’s rules and policies collectively constitute this "Agreement" between you and Organization. BY ACCESSING THE APP, YOU AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF SERVICE AND CONDITIONS OF USE STATED HEREIN, PLEASE DO NOT USE THIS APP AND DELETE THE APP FROM YOUR DEVICE.

You are responsible for all internet access, mobile data or other charges incurred when using the App. Remember that streaming and downloading video content can use up a lot of data.

Apple Disclaimer.   The following additional terms apply with respect to your use of the App downloaded from the Apple App Store.

Acknowledgement: Organization and you acknowledge that these Terms of Service constitutes the agreement between Organization and you only, and not with Apple, and Organization, not Apple, is solely responsible for any App and the content thereof. To the extent these Terms of Service provide for usage rules for any App that are less restrictive than the Usage Rules set forth for the App in, or otherwise is in conflict with, the Apple App Store Terms of Service, the more restrictive or conflicting Apple App Store term applies.

Scope of License: The license granted to you for each App is limited to a non-transferable license to use the App on an iOS Product that you own or control and as permitted by the Usage Rules set forth in the Apple App Store Terms of Service.

Maintenance and Support: Organization is solely responsible for providing any maintenance and support services with respect to each App, as specified in this Visitor Agreement (if any), or as required under applicable law. Organization and you acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to any App.

Warranty: Organization is solely responsible for any product warranties, whether expressed or implied by law, to the extent not effectively disclaimed. In the event of any failure of any App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you; and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to such App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Organization’s sole responsibility.

Product Claims: Organization and you acknowledge that Organization, not Apple, is responsible for addressing any claims of you or any third party relating to any App or your possession and/or use of any App, including, but not limited to: (i) product liability claims; (ii) any claim that any App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. This provision does not limit Organization’s liability to you beyond what is permitted by applicable law.

Intellectual Property Rights: Organization and you acknowledge that, in the event of any third party claim that any App or your possession and use of any App infringes that third party’s intellectual property rights, Organization, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to the HKSAR Government embargo, or that has been designated by the HKSAR Government as a “terrorist supporting” country; and (ii) you are not listed on any HKSAR Government list of prohibited or restricted parties.

Third Party Terms of Agreement: You must comply with any applicable third party terms of agreement when using any App.

Third Party Beneficiary: Organization and you acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries of the agreement between Organization and you in this Visitor Agreement, and that, upon your acceptance of these Terms of Service, Apple will have the right (and will be deemed to have accepted the right) to enforce such agreement against you as a third party beneficiary thereof.

Access License.  Organization grants you a limited, revocable, non-exclusive, non-transferable license to access and make use of the App or its content. This license does not include [any resale or commercial use of the App or its contents]; any derivative use of the App or their contents; [any downloading or copying of account information for the benefit of another merchant]; [or any use of data mining, robots, or similar data gathering and extraction tools]. Except as expressly permitted herein, the App and/or any portion of the App may not be reproduced, sold, resold, visited or otherwise exploited for any purpose without Organization’s express written consent. Any unauthorized use automatically terminates the permissions and/or licenses granted by us to you. Some features may not be available on all devices.  Please visit the Frequently Asked Questions to see the full list of supported devices and operating system requirements and any other device restrictions that may apply.

Copyright and Ownership. All of the content featured or displayed on the App, including without limitation text, graphics, photographs, images, moving images, sound, and illustrations ("Content"), is owned by Organization, its licensors, vendors, agents and/or its Content providers. All elements of the App, including without limitation the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. The App may only be used for the intended purpose for which such App is being made available. Except as permitted by copyright law, you may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the App.  Except as authorized under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on the App. You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the App. The App, its Content and all related rights shall remain the exclusive property of Organization or its licensors, vendors, agents, and/or its Content providers unless otherwise expressly agreed. You will not remove any copyright, trademark or other proprietary notices from material found on the App.

Trademarks/No Endorsement. All trademarks, service marks and trade names of Organization used herein (including but not limited to: Organization name, Organization corporate logo, the App name, the App design, and any logos) (collectively “Marks”) are trademarks or registered trademarks of Organization or its affiliates, partners, vendors or licensors. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify Organization trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the App, without Organization's prior written consent. You shall not use Organization’s name or any language, pictures or symbols which could, in Organization’s judgment, imply Organization’s endorsement in any (i) written or oral advertising or presentation, or (ii) brochure, newsletter, book, or other written material of whatever nature, without prior written consent.

Account Registration and Security. You understand that you will need to create an account to have access to all of the parts of the App.  You will: (a) provide true, accurate, current and complete information about yourself as prompted by the App's registration or subscription page (such information being the "Registration Data") and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Organization has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Organization has the right to suspend or terminate your account and refuse any and all current or future use of the App (or any portion thereof).  You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account.  You will not share your account information or your user name and password with any third party or permit any third party to logon to the App using your account information.  You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the App. We have the right to provide user billing, account, Content or use records, and related information under certain circumstances (such as in response to legal responsibility, lawful process, orders, subpoenas, or warrants, or to protect our rights, customers or business). Please note that anyone able to provide your personally identifiable information will be able to access your account so you should take reasonable steps to protect this information.

Solicited Submission Policy.  Where Organization has specifically invited or requested submissions or comments, Organization encourages you to submit content (e.g. comments to blog posts, participation in communities, tips, etc.) to Organization that they have created for consideration in connection with the Site (“User Submissions”).  User Submissions remains the intellectual property of the individual user. By posting content on our Site, you expressly grant Organization a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up worldwide, fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, perform and display such content and your name, voice, and/or likeness as contained in your User Submission, in whole or in part, and in any form throughout the world in any media or technology, whether now known or hereafter discovered, including all promotion, advertising, marketing, merchandising, publicity and any other ancillary uses thereof, and including the unfettered right to sublicense such rights, in perpetuity throughout the universe. Any such User Submissions are deemed non-confidential and Organization shall be under no obligation to maintain the confidentiality of any information, in whatever form, contained in any User Submission.  

Inappropriate Material. You are prohibited from using the App to post or send any unlawful, infringing, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that infringes or misappropriates third party intellectual property or could constitute or encourage conduct that would be considered a criminal offense or otherwise violate any law. You further agree that sending or posting unsolicited advertisements or “spam” on or through the App is expressly prohibited by this Agreement.  In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions or any applicable rules or policies linked to in these Terms of Service, we may take any action we deem necessary to cure or prevent the violation, including without limitation, banning you from using the App and/or the immediate removal of the related materials from the App at any time without notice. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

Access and Interference. You agree that you will not use any robot, spider, scraper or other automated means to access the App for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the site or any activities conducted on the App; or (iii) bypass any measures we may use to prevent or restrict access to the App. 

Right to Takedown Content.  Except as disclosed in our Privacy Policy, we will not monitor, edit, or disclose the contents of a user's e-mail or Content posted to the App unless required in the course of normal maintenance of the App and its systems or unless required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on Organization or the App; (2) protect and defend the rights or property of Organization, the App, or the users of the App; or (3) act in an emergency to protect the personal safety of our users, the App, or the public. Users shall remain solely responsible for the content of their messages and Organization shall have no obligation to prescreen any such content. However, we shall have the right in our sole discretion to edit, refuse to post or remove any material submitted to or posted on the App at any time without notice. Without limiting the foregoing, we shall have the right to remove any material that we find to be in violation of the provisions hereof or otherwise objectionable, and the additional right to deny any user who fails to conform to any provision of these Terms of Service access to the App or any part thereof.

User Published Content. User published Content and User Submissions do not represent the views of Organization or any individual associated with Organization, and we do not control this Content.  In no event shall you represent or suggest, directly or indirectly, Organization’s endorsement of user published Content. Organization does not vouch for the accuracy or credibility of any user published Content on our App or User Submissions published through our Services, and does not take any responsibility or assume any liability for any actions you may take as a result of reviewing any such user published Content or User Submission. Through your use of the App and Services, you may be exposed to Content that you may find offensive, objectionable, harmful, inaccurate or deceptive. There may also be risks of dealing with underage persons, people acting under false pretense, international trade issues and foreign nationals. By using our App and Services, you assume all associated risks.

Health Related Information/Not Medical Advice.  The information contained in the App is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional.  You should not use the information available on or through the App (including, but not limited to, information that may be provided on the App by healthcare or nutrition professionals employed by or contracting with Organization) for diagnosing or treating a health problem or disease, or prescribing any medication.  Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.  You should read carefully all product packaging prior to use.  The information should not be used in place of a visit, call or consultation with a physician or other health care provider. Organization does not recommend the self-management of health or medical problems, nor does Organization promote or recommend any particular form of medical or alternative treatment. People using information accessed through Organization should also research original sources of authority, including with your physician or other health care provider. Information obtained by using Organization is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Consult your healthcare professional if you have a health condition, or are pregnant or nursing, prior to consuming Organization’s products.  INFORMATION PROVIDED IN THE APP ABOUT TESTS, CONDITIONS, DIAGNOSES, TREATMENTS, OR ANY OTHER INFORMATION IS NOT MEDICAL ADVICE.  THE APP DOES NOT PROVIDE MEDICAL OR DIAGNOSTIC SERVICES OR PRESCRIBE MEDICATION. USE OF THE APP IS NOT A SUBSTITUTE FOR THE PROFESSIONAL JUDGMENT OF HEALTH CARE PROFESSIONALS IN DIAGNOSING AND TREATING PATIENTS.  YOU ACKNOWLEDGE YOUR SOLE RESPONSIBILITY FOR OBTAINING MEDICAL ADVICE FROM A LICENSED HEALTHCARE PROFESSIONAL.  FOR HEALTH CARE PROFESSIONALS, YOU ACKNOWLEDGE YOUR SOLE RESPONSIBILITY FOR MEDICAL DECISIONS OR ACTIONS WITH RESPECT TO THE MEDICAL CARE, TREATMENT, AND WELL-BEING OF YOUR PATIENTS, INCLUDING, WITHOUT LIMITATION, ALL YOUR ACTS OR OMISSIONS IN TREATING THE APPLICABLE PATIENT.  ANY USE OR RELIANCE BY YOU UPON THE APP SHALL NOT DIMINISH THAT RESPONSIBILITY.  YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE APP.

Advertising Rights.  Organization reserves the right to sell, license and/or display any advertising, attribution, links, promotional and/or distribution rights in connection with the App, and Organization and its licensors or affiliates will be entitled to retain any and all revenue generated from any sales or licenses of such advertising, attribution, links, or promotional or distribution rights. Nothing in these terms obligates or may be deemed to obligate Organization to sell, license or offer to sell or license any advertising, promotion or distribution rights.

Third Party Links. From time to time, the App may contain links to websites that are not owned, operated or controlled by Organization or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave the App. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from this App, you do so entirely at your own risk.

Transactional Partners.  In some cases we partner with another Organization to co-promote their services within our App.  In these cases, you are transacting directly with the other party.  On those pages or locations, the transactional partners’ brand is clearly visible and their terms of service are posted.  When using these partner pages, you are bound by partner terms of service in addition to remaining bound by Organization Terms of Service.  When there is a conflict between these Terms of Service and the partner’s terms of service, their terms of service will prevail.

Eligibility to Subscribe to Services.  You may subscribe to the Services offered on this App in any location worldwide.  Organization makes no promise, however, that the Services available on the App are appropriate or available for use in locations outside Hong Kong (“Territory”), and accessing the App from territories where its contents are illegal or unlawful is prohibited, including from those territories prohibited by the HKSAR government entity.  If You choose to access the App from locations outside the Territory, You do so at your own risk.  It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to Services you subscribe to through this App.

Termination. You or we may suspend or terminate your account or your use of this App at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We may also block your access to our App in the event that (a) you breach these Terms of Service; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause financial loss or legal liability for you, our users or us.

Representations and Warranties.  You represent that You are over the age of 18, have the right and authority to enter into this Agreement, are fully able and competent to satisfy the terms, conditions, and obligations herein, and Your use of the App is and will be in compliance with all applicable laws.  You represent that you have read, understood, agree with, and will abide by the terms of this agreement.  In addition, you represent and warrant that your User Submissions and all elements thereof are (a) owned or controlled solely and exclusively by you, you have prior written permission from the rightful owner of the content included in your User Submissions, or you are otherwise legally entitled to grant Organization all of the rights granted herein; and (b) Organization’s use of your User Submissions as described or contemplated herein do not and will not infringe on the copyrights, trademark rights, publicity rights or other rights of any person or entity, violate any law, regulation or right of any kind whatsoever, or otherwise give rise to any actionable claim or liability, including without limitation rights of publicity and privacy, and defamation.  Furthermore, You shall be solely responsible for your own User Submissions and the consequences of posting or publishing them.

DISCLAIMERS. YOUR USE OF THE APP IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THE APP ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SECURITY OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER ORGANIZATION, NOR ANY OF ITS AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THE APP. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THE APP MAY BE OUT OF DATE, AND NEITHER ORGANIZATION, NOR ANY OF ITS AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.  NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM ORGANIZATION OR THROUGH THE APP WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

LIMITATIONS OF LIABILITY. ORGANIZATION DOES NOT ASSUME ANY RESPONSIBILITY, OR WILL BE LIABLE, FOR ANY DAMAGES TO, OR ANY VIRUSES THAT MAY INFECT YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR ACCESS TO, USE OF, OR BROWSING THIS APP, OR YOUR DOWNLOADING OF ANY INFORMATION OR MATERIALS FROM THIS APP. IN NO EVENT WILL ORGANIZATION, OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THE APP, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE APP, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL OF THE APP, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THE APP OR ANY MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL OF THE APP, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE APP. IN NO EVENT SHALL ORGANIZATION’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE EXCEED THE GREATER OF (A) TWENTY FIVE DOLLARS (US $25.00) OR (B) THE VALUE OF THE SERVICES PURCHASED OR SUBSCRIBED BY YOU ON THE APP.

Indemnity. You agree to defend, indemnify and hold Organization and any affiliated entity or individual harmless from any and all liabilities, costs, and expenses, including reasonable attorneys’ fees, related to or in connection with (i) the use of the App or your placement or transmission of any User Submission or other content, message or information on this App by you or your authorized users; (ii) your violation of any term of this Agreement, including without limitation, your breach of any of the representations and warranties above; (iii) your violation of any third party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (iv) your violation of any law, rule or regulation of Hong Kong or any other country; (v) any claim or damages that arise as a result of any User Submission that you provide to Organization, including without limitation any claim or damages arising from a defamation or invasion of privacy claim; or (vi) any other party’s access and use of the App with your unique username, password or other appropriate security code.

Release. In the event that you have a dispute with one or more other users of the App, you release Organization (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

Force Majeure. Neither Organization nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.

Privacy.  Data collection and use, including data collection and use of personally identifiable information is governed by Organization’s Privacy Policy which is incorporated into and is a part of this Agreement.

Dispute Resolution.  PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND HOW CLAIMS THAT YOU AND DISCOVERY HAVE AGAINST EACH OTHER ARE RESOLVED. 

We believe that arbitration is a faster, more convenient and less expensive way to resolve any disputes or disagreements that you may have with us. Therefore, pursuant to these Terms of Service, if you have any dispute or disagreement with us regarding (i) your use of or interaction with the App, (ii) any purchases or other transactions or relationships with Organization, or (iii) any data or information you may provide to Organization or that Organization may gather in connection with such use, interaction or transaction (collectively, “Organization Transactions or Relationships”), you will not have the right to pursue a claim in court, or have a jury decide the claim and you will not have the right to bring or participate in any class action or similar proceeding in court or in arbitration. By using or interacting with the App, or engaging in any other Organization Transactions or Relationships with us, you agree to binding arbitration as provided below.

We will make every reasonable effort to informally resolve any complaints, disputes, or disagreements that you may have with us. If those efforts fail, by using the App, you agree that any complaint, dispute, or disagreement you may have against Organization, and any claim that Organization may have against you, arising out of, relating to, or connected in any way with these Terms of Service, our Privacy Policy, or any Organization Transactions or Relationships shall be resolved exclusively by final and binding arbitration (“Arbitration”) administered by Hong Kong International Arbitration Centre or its successor (“HKIAC”) and conducted in accordance with the HKIAC Streamlined Arbitration Rules And Procedures in effect at the time the Arbitration is initiated or, if the amount in controversy exceeds $100,000, in accordance with the HKIAC Comprehensive Arbitration Rules And Procedures then in effect (respectively, the “Applicable Rules”). The Applicable Rules can be found at https://www.hkiac.org/. 

You further agree that:

(a)        Arbitrator Will Interpret This Agreement. The Arbitrator, and not any federal, state or local court or agency, shall have the exclusive authority to resolve any dispute arising under or relating to the validity, interpretation, applicability, enforceability or formation of these Terms of Service and/or these arbitration provisions in this Section hereof, including but not limited to any claim that all or any part of these Terms of Service is void or voidable;
 

(b)        Location of Arbitration. The Arbitration shall be held either: (i) at a location determined by HKIAC pursuant to the Applicable Rules (provided that such location is reasonably convenient for you and does not require travel in excess of 100 miles from your home or place of business); or (ii) at such other location as may be mutually agreed upon by you and Organization; or (iii) at your election, if the only claims in the arbitration are asserted by you and are for less than $10,000 in aggregate, by telephone or by written submission;

(c)        Governing Law. The Arbitrator (i) shall apply internal laws of Hong Kong consistent with the Federal Arbitration Act and applicable statutes of limitations, or, to the extent (if any) that federal law prevails, shall apply the law of Hong Kong, irrespective of any conflict of law principles; (ii) shall entertain any motion to dismiss, motion to strike, motion for judgment on the pleadings, motion for complete or partial summary judgment, motion for summary adjudication, or federal rules of procedure, as applicable; (iii) shall honor claims of privilege recognized at law; and (iv) shall have authority to award any form of legal or equitable relief;
 

(d)        No Class Relief. The Arbitration can resolve only your and/or Organization’s individual claims, and the Arbitrator shall have no authority to entertain or arbitrate any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated;

(e)        Written Award. The Arbitrator shall issue a written award supported by a statement of decision setting forth the Arbitrator’s complete determination of the dispute and the factual findings and legal conclusions relevant to it (an “Award”). Judgment upon the Award may be entered by any court having jurisdiction thereof or having jurisdiction over the relevant party or its assets;
 

(f)        Arbitration Costs. In the event that you are able to demonstrate that the costs of Arbitration will be prohibitive as compared to the costs of litigation, Organization will pay as much of your filing and hearing fees in connection with the Arbitration as the Arbitrator deems necessary to prevent the arbitration from being cost-prohibitive, regardless of the outcome of the Arbitration, unless the Arbitrator determines that your claim(s) were frivolous or asserted in bad faith;
 

(g)        Reasonable Attorney’s Fees. In the event you recover an Award greater than Organization’s last written settlement offer, the Arbitrator shall also have the right to include in the Award Organization’s reimbursement of your reasonable and actual out-of-pocket attorneys’ fees associated with the Arbitration, but Organization shall in all events bear its own attorneys’ fees;
 

(h)        Interpretation and Enforcement of Arbitration Clause. With the exception of “No Class Relief” above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Applicable Rules, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, “No Class Relief” is found to be invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor Organization shall be entitled to arbitrate their dispute, and must instead bring any claims in a court of competent jurisdiction;
 

(i)        Modification of Arbitration Clause With Notice. Organization may modify these arbitration provisions, but such modifications shall only become effective thirty (30) days after Organization has given notice of such modifications and only on a prospective basis for claims arising from Organization Transactions and Relationships occurring after the effective date of such notification; and

(j)        Small Claims Matters are Excluded. No Class Relief or Joinder of Claims. Notwithstanding the foregoing arbitration provisions, at your option, you may bring any claim you have against Organization in your local small claims court within Hong Kong, if your claim is within such court’s jurisdictional limit; provided that such court does not have the authority to entertain any claims on a class or representative basis, or to consolidate or join the claims of other persons or parties who may be similarly situated in such proceeding.

General. Any claim relating to, and the use of, this App and the materials contained herein is governed by the laws of Hong Kong. You consent to the exclusive jurisdiction of the state and federal courts located in Hong Kong. A printed version of these Terms of Service will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

These Terms of Service set forth the entire understanding and agreement between us with respect to the subject matter hereof.  We do not guarantee continuous, uninterrupted or secure access to our App, and operation of the App may be interfered with by numerous factors outside of our control. If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. You agree that these Terms of Service and all incorporated agreements may be automatically assigned by Organization in our sole discretion. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. All sections which by their context ought to survive this agreement shall survive any termination or expiration of this Agreement.

HONG KONG’S COPYRIGHT ORDINANCE NOTICE. In operating the App, we may act as a “services provider” (as defined by HONG KONG’S COPYRIGHT ORDINANCE) and offer services as an online provider of materials and links to third party websites. As a result, third party materials that we do not own or control may be transmitted, stored, accessed or otherwise made available using the App. Organization has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the App. Organization has adopted a policy that provides for the immediate removal of any content or the suspension of any user that is found to have infringed on the rights of Organization or of a third party, or that has otherwise violated any intellectual property laws or regulations, or any of the terms and conditions of this Agreement.

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Additional Assistance. If you do not understand any of the foregoing Terms of Service or if you have any questions or comments, we invite you to contact us by email at contact@theintentapp.com.

Copyright Notice. All design, graphics, text selections, arrangements, and all software are Copyright © 2024, INTENT and its related companies or its licensors. ALL RIGHTS RESERVED.

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